1. 政策范围与目的
本政策适用于济芳阁访客服务系统。系统用于现场访客登记、排队叫号、求签结果记录、问事记录，以及获授权的内部档案管理。我们只应收集完成这些服务所合理需要的资料。
2. 我们处理的资料
- 姓名、电话号码、邮政编码、地址、楼层和单位；
- 性别和出生年份，以及由出生年份计算的生肖与年龄；
- 所选服务、票号、服务桌、排队状态与时间记录；
- 求签号码、结果和获授权上传的结果副本；
- 问事类别、访客提供的详情、批示及相关记录；
- 负责建立或更新记录的职员账号与操作时间。
3. 使用与披露
资料仅用于提供和管理上述庙宇服务、核对或更正记录、保障系统与档案安全，以及履行适用的法律责任。等候区显示屏只显示票号和服务桌，不显示姓名、电话、地址或问事内容。除非经同意、服务所需或法律要求，我们不会向无关第三方披露个人资料。
4. 存取与保护
系统按职务限制存取。职员必须使用个人账号，不得共享密码。敏感档案通过受权限保护的下载功能提供，不使用公开媒体链接。庙方仍须在正式启用前完成设备、备份、会话、审计与事件处理措施。
5. 保存与删除
个人资料只应保存至服务、营运或法律目的不再需要为止，并应以安全方式删除或匿名化。各类记录的具体保存期限尚待庙方委员会批准；批准后会在本页公布。
6. 查阅、更正与询问
如需查询个人资料的处理方式，或提出查阅、更正、撤回同意或投诉请求，请先亲临济芳阁行政处：新加坡 545071，Anchorvale Link 67号。正式资料保护联系人及处理流程尚待庙方公布。
7. 新加坡个人资料保护
本政策参考新加坡《个人资料保护法令》（PDPA）的通知、目的限制、保护、保存限制、查阅与更正等义务。详情请参阅 新加坡个人资料保护委员会（PDPC）资料保护义务。
最后检视：2026年7月20日。此草案不是法律意见。
1. Scope and purpose
This policy covers the Chee Hwan Kog visitor-service system. The system supports on-site registration, queue calling, fortune-slip records, consultation records, and authorised internal archive work. We should collect only data reasonably needed to deliver these services.
2. Data we handle
- Name, telephone number, postal code, address, level and unit;
- gender and birth year, plus zodiac and age calculated from the birth year;
- selected service, ticket number, service table, queue status and timestamps;
- fortune-stick number, result, and authorised uploaded result copies;
- consultation category, visitor-provided details, guidance and related records;
- staff account and timestamps associated with creating or updating records.
3. Use and disclosure
Data is used only to provide and administer the services above, verify or correct records, protect the system and archives, and meet applicable legal obligations. The public waiting display shows only ticket and table numbers—not names, telephone numbers, addresses or consultation content. We do not disclose personal data to unrelated third parties unless consented to, necessary for the service, or required by law.
4. Access and protection
Access is restricted by staff role. Staff must use individual accounts and must not share passwords. Sensitive archive files are delivered through permission-checked downloads, not public media links. Device, backup, session, audit and incident-response safeguards must be completed before live use.
5. Retention and disposal
Personal data should be kept only while required for service, operational or legal purposes, then securely deleted or anonymised. Record-specific retention periods await committee approval and will be published here once approved.
6. Access, correction and questions
For questions about personal-data handling, or to request access, correction, consent withdrawal or make a complaint, first approach the temple administration in person at 67 Anchorvale Link, Singapore 545071. The temple must still publish its designated data-protection contact and request procedure.
7. Singapore data protection
This policy is informed by the notification, purpose limitation, protection, retention limitation, access and correction obligations under Singapore’s Personal Data Protection Act (PDPA). See the Personal Data Protection Commission’s official obligations overview.
Last reviewed: 20 July 2026. This draft is not legal advice.